Refund policy

Return and Refund Policy

Returns
You may request a return within 30 days after receiving your order. To request a return, email help@Geraniumloom.com with your order number and the reason for your request. Please contact us before sending an item back so we can confirm the return address. Items sent back without contacting us first may not be accepted.

If we shipped the wrong item, we will cover the return shipping cost. If the item is correct and the return is not due to our error, the buyer is responsible for return shipping costs.

We do not offer direct exchanges. If you would like a different item, you may request a return and place a new order.

Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your item arrives damaged or defective, or if you receive the wrong item. Include your order number and photos so we can review the issue.

Order Cancellations
If your order has not yet shipped, contact us as soon as possible to request cancellation. A $8 restocking fee applies.

If your order has already shipped, contact us to request a return. Once the returned item is received and the return is approved, the refund will be the original amount paid minus a $8 restocking fee. The restocking fee does not apply if we shipped the wrong item.

Refunds
We aim to process eligible returns within 3 business days after receiving them. Once we have inspected the returned item and approved the return, we aim to process the refund within 3 business days. It may take additional time for your bank or payment provider to show the refund on your original payment method.

Questions?
Email help@Geraniumloom.com.